CASESLIT – European Union Return & Refund Policy


Effective Date: June 10, 2026

At CASESLIT, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges may be accepted for orders delivered within the European Union.

CASESLIT accepts returns for both defective and non-defective products, subject to the conditions and timeframes described below.

By placing an order with CASESLIT, you agree to the terms outlined in this policy.

1. Countries Covered

This Return & Refund Policy applies to orders delivered to the following European Union countries:

  • Bulgaria

  • Czechia

  • Cyprus

  • Croatia

  • Denmark

  • Slovakia

  • Slovenia

  • Spain

  • Estonia

  • Finland

  • France

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Sweden

2. Return Period

Customers may request a return for eligible non-defective products within 30 days of receiving their order.

The return period begins on the date the order is delivered.

For defective, damaged, incorrect, or incomplete orders, customers should contact CASESLIT within 7 days of delivery so the issue can be reviewed promptly.

Nothing in this policy limits or excludes any mandatory consumer rights that may apply under applicable European Union or national law.

3. Non-Defective Product Returns

CASESLIT accepts voluntary returns for non-defective products within the applicable 30-day return period.

To be eligible for a voluntary return, the product must:

  • Be unused and in its original condition

  • Be in its original packaging

  • Include all accessories and components originally received

  • Not show signs of wear, damage, misuse, or alteration

Products that do not meet these conditions may not qualify for a voluntary return.

4. Defective, Damaged, Incorrect, or Incomplete Products

CASESLIT accepts returns for products that are:

  • Defective

  • Damaged during delivery

  • Incorrectly shipped

  • Missing components

Customers should contact CASESLIT within 7 days of delivery and provide:

  • Full name

  • Order number

  • Description of the issue

  • Clear photos of the product

  • Clear photos of the packaging, if applicable

After reviewing the claim, CASESLIT may provide an appropriate resolution, which may include:

  • Replacement

  • Full refund

  • Partial refund

  • Store credit

The appropriate resolution will depend on the circumstances of the case, product availability, and applicable consumer protection laws.

5. Non-Returnable Items

The following items are generally not eligible for voluntary returns:

  • Items marked as final sale

  • Gift cards

  • Digital products

  • Personalized or custom-made products

  • Products damaged due to misuse, negligence, or improper handling

  • Products returned after the applicable voluntary return period

This section does not affect any mandatory statutory consumer rights that cannot legally be excluded.

6. Return Request Process

To initiate a return, customers must contact CASESLIT at:

Email: caseslit02@hotmail.com

Customers should provide:

  • Full name

  • Order number

  • Reason for the return

  • Photos of the product or packaging, if applicable

CASESLIT will review the request and provide return instructions when applicable.

Customers should not send a return without receiving return instructions from CASESLIT.

Unauthorized returns may not be accepted.

7. Return Shipping Costs

For voluntary returns of non-defective products, the customer may be responsible for return shipping costs, where permitted by applicable law.

For products that are defective, damaged, incorrect, or incomplete, CASESLIT will determine the appropriate return shipping arrangement.

Original shipping charges may be non-refundable for voluntary returns where permitted by applicable law.

8. No Restocking Fee

CASESLIT does not charge a restocking fee for eligible returns.

9. Refunds

Once an approved returned product has been received and inspected, CASESLIT will notify the customer regarding the status of the refund.

Approved refunds will generally be issued to the original payment method used during checkout.

CASESLIT aims to process approved refunds within 5 business days after the returned product has been received and inspected.

The time required for the refund to appear in the customer's account may vary depending on the payment provider and financial institution.

Where applicable law requires a different refund timeframe, the applicable legal requirement will apply.

10. Partial Refunds

In certain circumstances, CASESLIT may offer a partial refund instead of requiring a return, depending on the nature of the issue and applicable law.

Any partial refund offered will be communicated to the customer before the refund is processed.

11. Exchanges

CASESLIT may offer exchanges for eligible products when:

  • The wrong product was received

  • The product arrives defective

  • The product arrives damaged

  • Components are missing

Exchanges are subject to product availability and applicable consumer protection laws.

If the requested replacement is unavailable, CASESLIT may offer an alternative resolution, such as a refund.

12. Order Cancellations

Customers should contact CASESLIT as soon as possible if they wish to cancel an order.

Orders may be canceled before shipment where possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

13. Late or Missing Refunds

If an approved refund has not appeared in the customer's account, customers should:

  1. Verify their bank account or payment method.

  2. Contact their credit card or payment provider.

  3. Contact their financial institution.

Refund posting times vary depending on the payment provider and financial institution.

14. Returned Product Inspection

All returned products may be inspected after receipt.

For voluntary returns of non-defective products, CASESLIT may verify that the product meets the applicable return conditions before approving the refund.

For defective, damaged, incorrect, or incomplete products, CASESLIT may review the submitted evidence and inspect the returned product when necessary.

15. Consumer Protection Rights

Nothing in this Return & Refund Policy is intended to limit, waive, or exclude any mandatory consumer rights available to customers under applicable European Union or national law.

Where statutory consumer rights provide greater protection than this policy, those statutory rights will apply.

16. Fraudulent or Abusive Returns

CASESLIT reserves the right to investigate suspected fraudulent or abusive return activity.

Returns or refund requests involving fraud, intentional damage, misuse, repeated abuse of the return process, or other unlawful activity may be reviewed and handled in accordance with applicable law.

17. Policy Changes

CASESLIT reserves the right to update or modify this Return & Refund Policy at any time.

Any changes become effective when the updated policy is published on the CASESLIT website.

18. Contact Information

For return, refund, replacement, or exchange inquiries, please contact:

CASESLIT
Email: caseslit02@hotmail.com

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