Refund policy
Effective Date: June 12, 2026
At CASESLIT, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges may be accepted.
By placing an order with CASESLIT, you agree to the terms outlined below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all accessories and components originally received
- Not show signs of wear, damage, misuse, or alteration
CASESLIT reserves the right to deny returns that do not meet these requirements.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Items marked as final sale
- Gift cards
- Digital products
- Personalized or custom-made products
- Products damaged due to misuse, negligence, or improper handling
- Products returned outside the return window
3. Return Request Process
To initiate a return, customers must contact us at:
Email: caseslit02@hotmail.com
Please include:
- Full name
- Order number
- Reason for return
- Photos if applicable
Return instructions will be provided after the request has been reviewed and approved.
Returns sent without prior authorization may not be accepted.
4. Return Shipping
Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a trackable shipping method, as CASESLIT is not responsible for lost return shipments.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing components
Please contact us within 7 days of delivery.
Customers may be asked to provide:
- Order number
- Photos of the product
- Photos of packaging
- Description of the issue
If approved, CASESLIT may offer:
- A replacement
- A partial refund
- A full refund
- Store credit
The resolution offered will be determined on a case-by-case basis.
6. Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on the payment provider and financial institution.
7. Late or Missing Refunds
If you have not received a refund:
- Verify your bank account or payment method.
- Contact your credit card provider.
- Contact your financial institution.
Processing times may vary and are outside the control of CASESLIT.
8. Exchanges
We may offer exchanges for eligible items when:
- The wrong item was received
- The product arrives defective
- The product arrives damaged
Exchange requests are subject to product availability.
9. Order Cancellations
Orders may be canceled before shipment.
Once an order has been processed or shipped, cancellation requests may not be possible.
Customers should contact us as soon as possible if they wish to cancel an order.
10. Chargebacks
Customers are encouraged to contact CASESLIT directly before initiating a chargeback with their payment provider.
Fraudulent or abusive chargebacks may be disputed using available order records, shipment tracking information, and transaction documentation.
11. Limitation of Liability
CASESLIT reserves the right to refuse refunds, returns, or exchanges when evidence suggests:
- Abuse of the return policy
- Fraudulent activity
- Unauthorized use of products
- Violation of our Terms of Service
12. Policy Changes
CASESLIT reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on our website.
13. Contact Information
For return, refund, or exchange inquiries, please contact:
CASESLIT
Email: caseslit02@hotmail.com
© 2026 CASESLIT. All Rights Reserved.